Before reading this please note: I am doing this as a side hustle and for the love of it, so I’m new to the whole e-commerce, postage, customer service malarkey. Feedback which makes me better at the above is more than welcome, so long as it’s constructive.

Shipping

All shipping materials are recycled and or recyclable. I use Royal Mail Tracked 48 which (according to their website) is the greenest and hopefully the safest as it comes insured. At the moment it is a flat rate of £7.50. This might seem a lot but barely covers my costs.

I can’t always guarantee I’ll be in the studio when an order is placed, so please note all orders placed in the week will be packed the following weekend and posted the week after that. This could mean a delivery time of up to 10 working days.

At the moment I only deliver to the UK. If you want something sent further afield get in touch and I can give you a price.

Refunds & Returns

I don’t do returns at all, so please make sure you check the dimensions and things before you buy them. I will only refund you if the item arrives and was obviously broken in transit. I only make tiny batches of things, so I might not have the item in stock to replace it.

Pick-Up

There is an option at check out to pick things up in person. My studio is in Deptford so if you get in touch direct you can pick it up from there or from me in Peckham where I live.